Support
Last updated: October 2, 2026
1. Get help
Email support@toneseed.app. We usually reply within two working days. Tell us your device model, iOS version and what happened, and include a screenshot if you can.
2. Common questions
- How do I restore Pro on a new device? Open Settings in the App and tap Restore purchases, signed in with the same Apple ID.
- How do I cancel my subscription? Open the Settings app, tap your name, then Subscriptions, then Hanzi Mosaic.
- Can I skip characters I already know? Yes. When you start, choose the HSK level you already know, or take the placement test, and the App will skip what you know.
- Can I switch between simplified and traditional characters? Yes, in Settings under Characters. Your progress carries over.
- Can I turn off handwriting in reviews? Yes, in Settings under Handwriting. Lessons still include tracing.
- Is my progress backed up? Progress is stored on your device. Deleting the App deletes it.
- I found a mistake in a meaning, reading or story. Please email us the character and what looks wrong. We fix content in every update.