Support
Last updated: October 4, 2026
1. Get help
Email support@toneseed.app. We usually reply within two working days. Tell us your device model, iOS or Android version and what happened, and include a screenshot if you can.
2. Common questions
- How do I restore Pro on a new device? Tap the cog on the Today tab to open Settings, then tap Restore purchases, signed in with the same Apple ID or Google account.
- How do I cancel my subscription? On iPhone or iPad, open the Settings app, tap your name, then Subscriptions, then Tells. On Android, open Google Play, tap your profile, then Payments & subscriptions, then Subscriptions.
- I can't hear the clip. Check that your device isn't muted and the volume is up. On iPhone, the ring/silent switch can mute game audio.
- When does a new daily broadcast start? Every day at midnight, your local time. The countdown on the Today tab shows when the next one goes on air.
- Is my progress backed up? Progress is stored on your device. Deleting the App deletes it.
- I think an answer or a tell is wrong. Please email us the language and what looks wrong. We fix content in every update.